This software is perfect and a must have for any dental office.ĮVERYTHING! The features are remarkable. from the appointment confirmations to reviews. We see about 25-40 patients per day and Weave can handle it all. This software gives your receptionists much more time to focus on other things. The customer service for this company is remarkable and setup was super easy. Another awesome feature of this software is that after every appointment, they send your patient's a text so they can leave a review for your office online. It made our receptionists jobs so much easier by confirming patients via text, giving them voicemail, caller ID and more. WOW, what a change it made to our office. My dental office implemented Weave into our practice about a year ago. Weave Revolutionizes Reception in Dental Practices No mass Email option for promotions, etc. Customer service is typically available to help. We also often go through periods of time where our faxes don't send through which becomes frustrating. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.Īutomatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. It integrates nicely with our electronic health record system. Being able to change and update office hours so that the correct voicemail plays is also very nice. The staff messaging feature is also nice. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. It's nice to have access to the schedule on your cell phone. Weave runs our entire phone system, texting ability, faxes, review requests, etc. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active). When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold. Some clients won’t receive the overdue vaccine texts. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be. If a client tries to send a long text message, we won’t receive it. IT’S A NIGHTMARE! Here is the list of issues that we are having…. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Team chat feature, I like that I can message an employee individually instead of the the whole group. We are looking to switch and be done with Weave. When I did the demo with Weave, I stressed to them I was worried about tech support because they aren’t local and we are an animal clinic, so things need to work correctly, he reassured me that their tech support was great and that they are available to answer questions that anytime! (false) Basically any type of support is non-existent in this company. After trying to troubleshoot with them for awhile we never got our issue fixed and said that someone will be calling me from a different department, that call didn’t come for about 2 weeks. Day One: There was no follow-up with our installation to make sure everything was working properly, we’re a vet clinic and do have emergencies that need attention right away, so having working phone lines is extremely important! I reached out to my install guy right away that I was noticing issues and got no response, I then called the technical support and waited on hold for 1 hour and 10 minutes until someone got to me. We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed.
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